General charter conditions

In these General Conditions the following terms, written with an initial capital letter, have the meaning given to them in this article, in both the singular and the plural.

Company or Owner

Thandosa Yachting S.r.l., whose identification details are set out in article 2.

Client or Charterer

The adult natural person, or the legal person, who concludes the Contract with the Company.

Consumer

A Client who is a natural person acting for purposes outside any business, trade, craft or profession they may carry on, within the meaning of article 3 of Italian legislative decree no. 206 of 6 September 2005 (Consumer Code).

Guests

The persons, other than crew members, named by the Client for boarding, including the Client.

Vessel

The pleasure craft described in article 2, together with its equipment.

Captain

The master of the Vessel appointed by the Company, who is responsible for handling the Vessel and for the safety of navigation.

Proposal

The document in which the Company sets out the particular terms of each charter: date, duration, boarding port, indicative route, services included, price, Deposit, deadline for the balance and period of validity.

Contract

The pleasure craft charter contract concluded between the Company and the Client, made up of the Proposal and these General Conditions.

Deposit

The confirmatory deposit referred to in article 14, governed by article 1385 of the Italian Civil Code.

Website

The Company's website, including the chat, the request forms and the Client Panel.

Client Panel

The private area of the Website, accessed with personal credentials, in which the Client consults the Proposal and the Contract, completes the steps preceding the charter and communicates with the Company.

The Owner is Thandosa Yachting S.r.l., an Italian limited liability company with registered office at Via Casaraia 12, 80049 Somma Vesuviana (NA), Italy, VAT number and tax code 11161691214, registered with the Companies Register of Napoli under REA number NA-1159287, certified email address (PEC) thandosasrl@pec.it.

The Vessel is a Ferretti Yachts 580 owned by the Company, entered in the pleasure craft registers with the annotation of commercial use under article 2 of Italian legislative decree no. 171 of 18 July 2005 (Pleasure Craft Code). The Vessel operates in the Gulf of Naples; the port of boarding and disembarkation is stated in the Proposal. The competent maritime authority is —.

3.1. These General Conditions govern every charter of the Vessel, whether for a day or for several days, and form an integral and essential part of the Contract together with the Proposal.

3.2. In the event of conflict between the Proposal and these General Conditions, the provision more favourable to the Client prevails. The Proposal may in no case limit or exclude the rights granted to the Client by these General Conditions or by law.

3.3. A Client who is a Consumer shall in any event enjoy the mandatory protections provided by the Consumer Code, which these General Conditions cannot reduce.

4.1. The Contract is a pleasure craft charter contract under articles 47 et seq. of the Pleasure Craft Code, as amended by Law no. 70 of 7 May 2026. Under the Contract the Company places the Vessel, fitted out and crewed, at the Client's disposal for the agreed period and purpose.

4.2. The Vessel remains at the Company's disposal and the crew remain its employees. The Client does not take over the handling of the Vessel or the risks connected with it. The Captain directs the navigation to the destinations indicated by the Client, within the limits imposed by safety.

5.1. A request sent through the Website is not a booking nor a contractual offer: it is a request for a quote and binds neither the Client nor the Company.

5.2. The Contract is formed in the following sequence:

1. the Client sends the request through the Website or through the Company's other contact channels;
2. the Company sends the Client the Proposal, stating the date, the duration, the boarding port, the indicative route, the crew, the services included, the price, the Deposit, the deadline for the balance and the period of validity of the Proposal;
3. if the Proposal suits the Client, the Client selects “Interested”; this expression of interest is not binding. The Company then prepares the Contract in the Client Panel and notifies the Client by email, with the link to download it;
4. the Client downloads the Contract, signs it and uploads it to the Client Panel, or sends it to the Company via WhatsApp;
5. the Contract is deemed concluded when it has been signed by both parties and the Client has paid the Deposit referred to in article 14. Until the Deposit is paid the date is not reserved.

5.3. Before signing, the Client may correct any detail: with “Request changes” the Proposal is returned to the Company, which sends a new one. The Proposal and the Contract remain stored in the Client Panel, where the Client may consult and download them at any time, in accordance with article 12 of Italian legislative decree no. 70 of 9 April 2003.

5.4. Under article 47, paragraph 3, of the Pleasure Craft Code, the Contract is made in writing, on pain of nullity, and a copy is kept on board the Vessel.

5.5. The Contract is signed by an adult, who concludes it also in the name and on behalf of the Guests and is answerable for them to the Company.

6.1. In addition to the provision of the Vessel with the prescribed safety equipment, the price includes:

• the Captain and the deckhand;
• the aperitif on board;
• the Williams 320MX tender;
• the water toys and equipment that the Proposal states as included;
• mooring in the boarding port stated in the Proposal;
• value added tax.

6.2. Unless otherwise agreed in writing in the Proposal, the price does not include:

• fuel, as provided in paragraph 6.3;
• lunch and dinner, which on board are served only with the chef service, on request and for a fee, nor food and drinks other than the aperitif;
• the paid services stated in the Proposal, such as the Seabob F9S;
• mooring and berthing fees in ports other than the boarding port;
• buoy-field fees in marine protected areas, where mooring is permitted only at equipped sites;
• landing taxes levied by the island municipalities, payable per person at the municipal rate;
• transfers and purchases ashore.

6.3. Fuel. Under article 49 of the Pleasure Craft Code, as amended by Law no. 70 of 7 May 2026, unless otherwise agreed the charterer does not provide fuel, water and lubricants. The parties expressly agree that fuel shall be borne by the Client in an amount equal to actual consumption: on return the Vessel is refuelled and the Client pays the amount shown on the fuel station receipt. The Proposal states this before signing. Water and lubricants remain the Company's responsibility.

7.1. The price includes the aperitif. Lunch and dinner are served on board only with the chef service, to be requested in the quote and stated in the Proposal with its price.

7.2. The Client may bring food and drinks on board for their own consumption and that of the Guests.

7.3. Allergies, intolerances and dietary requirements, such as a vegetarian, vegan, gluten-free, halal or kosher diet, must be notified in the preferences form of the Client Panel within the deadline stated in the Proposal. After that deadline the Company cannot guarantee that they will be met.

7.4. For the aperitif and the chef's dishes the Company states in writing which of the fourteen allergens listed in Regulation (EU) No 1169/2011 they contain. The list is available on board and may also be requested before boarding.

8.1. The duration of the charter and the times of boarding and disembarkation are those stated in the Proposal. The duration runs from the agreed boarding time: if the Client is late, the return time remains unchanged and the Captain may shorten the itinerary in order to respect it.

8.2. Where the delay is attributable to the Company, the time lost is made up at the end of the day, if this can be done safely; otherwise the Company refunds the portion of the price corresponding to the time lost.

8.3. In charters of several days, late return attributable to the Client entails a charge of — for each — of delay. The charge is not due where the delay results from sea and weather conditions or from an order of the authorities.

9.1. On day charters a maximum of 10 Guests, adults and children together, may board. On charters with an overnight stay the berths allow only one of the following combinations: 4 adults, or 3 adults and 1 child, or 2 adults and 3 children. For the purposes of this article a child is a person under twelve years of age. The crew are not counted.

10.1. Minors are admitted on board provided that they are accompanied, for the entire duration of the charter, by an adult responsible for them. The number and age of minors are notified at confirmation.

10.2. A life jacket is on board for each person embarked, in accordance with the safety equipment prescribed by article 54 and annex V of Italian Ministerial Decree no. 146 of 29 July 2008. The Captain may require life jackets to be worn where navigation conditions so require.

11.1. Animals are not allowed on board.

12.1. The Client and the Guests shall use the Vessel with due care and respect the crew and the marine environment. Dark-soled shoes damage the teak: guests come aboard barefoot or in light-soled shoes. Certain sun creams permanently stain upholstery; suitable products are available on board.

12.2. The safety of navigation is entrusted to the Captain, who decides on the route, the timings, moorings, swimming stops and every manoeuvre. Where such decisions entail reducing or cancelling the navigation for sea and weather reasons, article 13 applies.

12.3. The Captain may interrupt the charter if dangerous conduct occurs on board, if safety instructions are not observed, or if any person is in a condition that puts themselves or others at risk. Where this can be done without increasing the risk, the interruption is preceded by a warning. In such case the price for the part of the charter already performed remains due; of the remaining part the Company retains only the amount of the documented damage caused by the conduct. Within five days the Company informs the Client in writing of what occurred and of the amount retained.

The decision to put to sea rests with the Captain, in the interest of safety. The consequences for the price depend solely on whether the day can be carried out safely.

14.1. On signing the Contract the Client pays a confirmatory deposit, under article 1385 of the Italian Civil Code, equal to the percentage of the price stated in the Proposal. The date is deemed reserved only once the Deposit has been paid. If the charter is duly performed, the Deposit is set off against the price.

14.2. The balance is paid by the date stated in the Proposal and in any case before boarding. Payments are made by bank transfer to the details shown in the Client Panel. Prices include value added tax. The Company issues an invoice for every payment received.

Confirmatory deposit

A sum paid on conclusion of the Contract as a mutual guarantee of performance. If the party that paid it defaults, the other may withdraw from the Contract and retain it; if the party that received it defaults, the other may withdraw and claim double the amount (article 1385 of the Italian Civil Code).

Advance payment

An advance on the price with no guarantee function, to be returned under the general rules if the Contract is not performed. The Company does not apply “non-refundable” advance payments.

Security deposit

A guarantee against possible damage, retained only to the extent of the damage and returned for the remainder. It is distinct from the Deposit and is governed by article 15.

14.3. The Deposit is not retained where sea and weather conditions prevent departure (article 13).

15.1. A security deposit is required only for charters of several days with overnight stays on board. It is paid on boarding; its amount, proportionate to the number of days, is stated in the Proposal. It does not constitute payment of the price but a guarantee against possible damage.

15.2. The security deposit is returned in full at the end of the charter, after checking that there is no damage. Where there is damage for which the Client is liable, the Company retains only the amount necessary for repair, accounts for it in writing with the relevant receipts and returns the difference.

16.1. If the Client withdraws from a confirmed charter, the Company retains the Deposit paid in full, under article 1385 of the Italian Civil Code. The Deposit is not refunded in any case, whenever the withdrawal is notified, save as provided in paragraph 16.4. Any further sums paid by the Client in addition to the Deposit are refunded.

16.2. The withdrawal is notified in writing, to the email address thandosayachting@gmail.com or through the Client Panel, and takes effect on the day of receipt.

16.3. Change of date. On a request received at least — days in advance, the Client may move the charter once only to another available date in the same season, without penalty. Any difference in price between the two dates is adjusted.

16.4. Objective impediment. Where the withdrawal is due to an objective impediment not attributable to the Client and documented, such as an order of the authorities or the cancellation of a transport connection, article 13 applies.

17.1. Where the Company cancels the charter for a reason attributable to it and not connected with sea and weather conditions or safety, such as a breakdown, the unavailability of the crew or a delay in the delivery of or works on the Vessel, it refunds the sums paid by the Client and, as to the Deposit, pays double the amount under article 1385 of the Italian Civil Code.

17.2. Where possible, the Company first offers an alternative date or an equivalent solution, the Client remaining free to choose.

18.1. Neither party is liable for failure or delay in performance caused by events beyond its control, such as orders of the authorities, strikes, natural disasters or the closure of ports. In such cases the Contract is terminated and the Company refunds the sums paid for the part not performed. The Client's rights remain unaffected where the failure is attributable to the Company.

19.1. The Client is liable for damage caused to the Vessel and its equipment, by the Client or by the Guests, through wilful misconduct or gross negligence. The Client is not liable for wear and tear, breakdowns or the ordinary risks of navigation.

20.1. The Company is not liable for the loss of or damage to personal belongings attributable to the Client or the Guests, without prejudice to its liability for its own acts.

20.2. Safe on board: —.

21.1. The price does not include gratuities or service charges. Gratuities are optional and go entirely to the crew.

22.1. The Client may not assign the Contract or sub-charter the Vessel without the Company's prior written consent.

23.1. In distance contracts the Consumer generally has fourteen days in which to withdraw without giving any reason.

23.2. The Contract always states a specific date. In the request the Client may indicate that their dates are flexible; the date becomes final with the Contract.

23.3. The options provided by these General Conditions remain available in any event:

• changing the date, once only and without penalty (article 16);
• the rules on withdrawal in article 16;
• a new date and, where none is accepted, a full refund when sea and weather conditions prevent the day (article 13).

24.1. Complaints may be sent to the email address thandosayachting@gmail.com, to the certified email address thandosasrl@pec.it or by post to the registered office (Via Casaraia 12, 80049 Somma Vesuviana (NA)). The Company replies within fifteen days of receipt.

24.2. Failing agreement, the Client may apply to an alternative dispute resolution (ADR) body entered in the list kept by the Italian Ministry of Enterprises and Made in Italy; in its reply to the complaint the Company states whether it intends to take part in the procedure. The right to bring proceedings before the courts remains unaffected in any event.

25.1. The Contract is governed by Italian law. A Consumer resident in another Member State of the European Union retains the mandatory protections provided by the law of that State.

25.2. Disputes with the Consumer fall within the mandatory jurisdiction of the court of the place where the Consumer resides or has elected domicile.

26.1. The Contract is governed by the version of these General Conditions in force on the date of signing, sent together with the Proposal. Subsequent amendments do not apply to contracts already concluded. Previous versions are available on request.

26.2. The Contract is concluded in Italian; on request the Company provides an English translation. These General Conditions are published in Italian and in English: in case of discrepancy the Italian text prevails, unless the discrepancy is to the Client's detriment, in which case the text consulted by the Client prevails.

27.1. Articles 23 and 25.2 do not apply to a Client who concludes the Contract in the course of their business or profession. In such case the Court of Nola, within whose district the Company has its registered office, has exclusive jurisdiction; the clauses so requiring are specifically approved in writing under articles 1341 and 1342 of the Italian Civil Code.

28.1. The processing of personal data is described in the Privacy policy. Charter data are processed to perform the Contract and to comply with legal obligations; they are not transferred to third parties or used for advertising purposes.

29.1. The credentials for access to the Client Panel and the codes sent by email are personal. The Client shall keep them safe with due care and not disclose them to third parties. Where the Client believes that others have become aware of them, the Client shall notify the Company, which will replace them.

29.2. The chat and the Website forms are intended for requesting information and preparing the charter. Sending offensive or unlawful content, or files the sender has no right to send, is prohibited. The Company may close conversations that do not comply with this article.

29.3. Being placed on the waiting list does not reserve the date, which is deemed reserved only once the Deposit has been paid (article 5).